Shipping Carriers:
We use Fastway Couriers for deliveries to most destinations within Australia and Australia Post for deliveries to all destinations outside Australia (and for some deliveries to remote areas within Australia)
All deliveries enjoy the following features:
- Fast (see Shipping Times below)
- Insured
- Signature on Delivery
- Online Tracking (except parcels weighing 1.5kg or less to desintations outside Australia)
Shipping Exclusions:
Some products cannot be shipped to some destinations for reasons due to freshness, logistics or distribution service area.
| Destination |
Products Excluded |
Alternative Supply |
| Suburbs of Sydney, Australia |
All products are available for shipping (no exclusions) |
Not required :-)
|
| Other destinations within Australia |
|
Click here to locate a Unique Water distributor that services your area |
| Destinations outside Australia |
|
Buy from farmer's markets and local stores to ensure maximum freshness |
Shipping Charges:
Shipping rates are based on the postcode of your delivery address as specified at checkout.
- Shipping rates to Australian destinations include insurance, online tracking and signature on delivery.
- Shipping rates for parcels up to 1.5kg to destinations outside Australia are based on parcel weight using Australia Post Air Mail (includes insurance and signature on delivery only).
- Shipping
rates for parcels over 1.5kg and less than 20kg to destinations outside Australia are based on parcel weight using Australia Post Express Post International (includes insurance, signature on delivery and online tracking).
| Destination |
Weight |
Charges |
| Suburbs of Sydney, Australia |
Unlimited |
FREE |
| Other destinations within Australia |
Unlimited |
Flat rate $10 per order |
| Destinations outside Australia |
Up to 1.5kg per parcel |
|
| Destinations outside Australia |
1.5kg to 20kg per parcel |
Shipping Times:
We generally dispatch orders the next business day following receipt of payment for the order, provided all the requested items are available for immediate dispatch. You can avoid the inherent delays of Bank Transfer/EFT or cheque payments by choosing to pay with your credit card or your PayPal funds at checkout.
The following expected delivery times are a guide and factors outside of our or the carrier's control may cause delays in some cases.
| Destination | Estimated Shipping Time |
| Suburbs of Sydney, Australia |
1-2 business days |
| Other destinations within Australia |
1-2 business days to most major cities, 4-12 business days to remote areas |
| Destinations outside Australia |
3-7 business days to most major metropolitan areas (a little longer to remote areas) |
Note: To ensure maximum freshness, orders that include items from the following product categories are dispatched every Wednesday (products from these product categories can only be shipped to suburbs of Sydney, Australia). You must place and pay for your order no later than 11am (*Sydney time) on Friday (5 days prior) for these fresh, made-to-order items.
- Eggs
- Bread Loaves
- Fruit & Veg
Although rare, a situation may arise where a requested quantity of stock may not be available for immediate dispatch. We will contact you to discuss possible substitute items, alternative options or expected back-order wait times. We will regularly provide you with order status updates to keep you informed of progress.
Shipment Tracking:
Your online tracking number will be emailed to you when your order has been dispatched. Use the following links to track the status and location of your package en-route to your delivery address.
| Destination |
Online Tracking Website |
| Suburbs of Sydney, Australia |
|
| Other destinations within Australia (you will be advised which carrier has been used when your parcel has been shipped) |
|
| Destinations outside Australia |
Shipping to PO Boxes and Poste Restante:
Due to restrictions imposed by our shipping carriers, please refer to the table below to ensure you provide a valid delivery address. You may specify an alternative delivery address at checkout such as your work place or the home of a friend, neighbour or relation with their permission.
| Destination |
PO Boxes |
Poste Restante |
| Suburbs of Sydney, Australia |
no |
no |
| Other destinations within Australia |
no |
no |
| United Kingdom (UK) |
no |
yes |
| Other destinations outside Australia |
yes |
yes |
Local Pickups:
At this time, we are unable to offer local pickup of your order from our Sydney locations. If you have a specific requirement please contact us to discuss and we will do our best to accomodate your needs.
International Shipping & Customs
As with all international trade, shipping to destinations outside Australia involves potential interactions with local customs, border control, quarantine and/or related authorities. Please ensure that you check with your local customs services and local laws to ensure that there are no special requirements or restrictions on importing your selected products into your country or jurisdiction as we cannot accept any liability or provide any remedy or compensation for any loss, damage or shipping delays due to any actions performed by these authorities.
Returns Policy:
The Australian Trade Practices Act 1974 provides that a number of warranties and conditions are implied into every contract between a consumer and a retailer. Each sale is a contract between the consumer and the retailer. These warranties cannot be limited by a retailer. Consumers are entitled to insist that the retailer provide them with a remedy, even if a problem is due to a producer's or manufacturer's fault.
Retailers must ensure goods
- are of merchantable quality given the price of the goods and any description that is provided;
- are fit for the purpose described or that are self-evident;
- match any description given to the consumer whether in promotional material, over the phone, in person, on a website or on labelling or packaging;
- are free from defects and faults; and
- have no debt or financing owed on them so the consumer can have free title to the goods.
Retailers are not obliged to provide a refund, credit or exchange if a consumer has:
- changed their mind, decided they no longer want the goods or just don’t like them, or found that goods are the wrong size or colour; or
- found they can buy the same or similar goods elsewhere for a cheaper price.
In order to comply with these implied statutory warranties and conditions (as we operate within the jurisdiction of NSW, Australia), our returns policy enables any of our customers that have received defective, faulty or mis-represented items supplied by us to:
- contact us within 30 days of the purchase date for a non-food item (or within 14 days for a food item) to discuss the nature of the customer's concern;
- discuss whether a refund, return, credit or exchange is appropriate under the circumstances;
- receive a return merchandise authorisation (RMA) tracking number from us if required; and
- arrange return shipping to ensure we receive the item within 14 days of issue of the RMA.
We trust that you'll enjoy your shopping experience with us!
