Terms & Conditions


Payments (ways to pay for your order):
NOTE we do not add extra fees or surcharges for any payment method you choose to use :)

Conditions of Use:




This is the fastest and most convenient way to pay for your order.  Simply enter the card details directly into our website at Step 2 of the checkout process and you will be informed whether the card was accepted or declined after confirming your order at Step 3 of the checkout process.

Most major credit, debit and charge cards are accepted including Visa Card, MasterCard, American Express, Diners Club, JCB and the Discover network.  Personal, supplementary, corporate, branded, debit and rewards versions of these cards are equally welcome.

We do not add any surcharge or additional fee for paying
with a credit, debit or charge card using this payment method.  

Processing of your payment via Australia Post's SecurePay system is very secure (using latest SSL encryption technologies and conforming with PCI DSS Compliance security standards) and notification of success or failure at checkout is instant. Your credit card information is entered by you on our website and transmitted over a secure connection directly to the SecurePay servers, which respond with a success or failure code. 

You never need to leave our website during the checkout process to complete your payment using this payment method.
This website never stores any of your credit card details after your secure session has ended. Additionally, the SecurePay system never allows merchants such as ourselves to see any complete credit card card numbers or other identifying information that could be used to charge your card again.
  For these reasons, any additional purchases will require you to privately and securely re-enter your card details each time.

If your payment is successful, your order status will advance immediately to the preparation ('Processing') stage. You will be notified by email of the success of the transaction with an order confirmation email showing GST-inclusive prices. You will again be notified by email when your order has been despatched advising you of important shipping details including shipment tracking numbers where applicable.

If your payment is unsuccessful, you will be sent back to the Step 1: Delivery Instructions page where you can try again with the same card or try with another card or select an alternative payment option such as the other payment methods listed on this webpage.


Having any problems using your credit, debit or charge card?
Please contact us to discover more information regarding the reason the card was declined which may help you with your inquiries to your card issuer.  Alternatively you could try the credit card payment facility that can be accessed using the PayPal (Direct Login) payment method (only limited card types are accepted by PayPal such as Visa Card, MasterCard and some debit cards).  See PayPal (Direct Login) below for further details.




PayPal (Direct Login):



We currently provide instant direct login access to your PayPal account at checkout so you may pay for your order using funds in a PayPal account.

The PayPal processing gateway may
also allow you to use you Visa Card, MasterCard, debit card and some charge cards to pay for your order. American Express is generally accepted by PayPal only for customers residing outside Australia.  

A PayPal account is not normally required when using your card at the PayPal checkoutIf you already have an existing PayPal account, you have the option to use funds you already have in your PayPal account to pay for your order - s
imply log in to your PayPal account using your email address when prompted during checkout using this payment method.

We do not add any surcharge or additional fee for paying with
PayPal funds or with a card using this payment method.  

Processing of your payment via PayPal is very secure (using latest SSL encryption technologies) and notification of success or failure
at checkout
is instant. During the checkout process, you will leave our website and you will be asked to enter your PayPal account (or credit card) information over a secure connection directly into the PayPal servers.  This website never sees or stores any of your credit card or PayPal account details at any time.

If your payment is successful, your order status will advance immediately to the preparation
('Processing') stage. You will be notified twice by email of the success of the transaction, once by us (Organic Buyers Group) and also by PayPal. Note that the email sent from PayPal will list the unit prices excluding GST for items purchased whereas the email you receive from Organic Buyers Group will show GST-inclusive prices. You will again be notified by email when your order has been despatched advising you of important shipping details including shipment tracking numbers where applicable.

If your payment is unsuccessful, you will be sent back to the Step 1: Delivery Instructions page where you can try again or select an alternative payment option such as the other payment methods listed on this webpage.

NOTE: In some cases, if you lack the available funds in your PayPal account, your transaction may still be successful and an eCheck payment is made whilst the funds to cover the PayPal account deficiency are recovered using direct debits by PayPal from another account. We have seen eChecks taking up to 7 business days to clear (!). We will hold your shipment during the time taken by PayPal to confirm the eCheck funds have cleared. Remember to check you PayPal available funds balance is enough to pay for your order.

Having any problems making a direct payment from your PayPal account?

Click here for important information.



PayPal (Send Money):


This is another way you can use your PayPal funds to pay for your order.

Firstly you will need to choose the PayPal (Send Money) payment method at Step 2 of the checkout process, then confirm your order to display your order number on the screen. This order number and other order information will also be instantly sent to you in the Order Confirmation email so you can check your email account to ensure the order process has competed successfully.

Next you will then need to log in to a PayPal account on your own (go to
www.PayPal.com) and initiate a 'Send Money' request from the 'Send Money' tab.

Use the following details to complete the process:
 
To email address:
orders@OBG.com.au
Amount:
write your order total
(refer to your order confirmation email)

Currency:
select AUD Australian Dollars
Purchase Type:
pay for goods
Message to recipient:
write your order number
(refer to your order confirmation email)




We do not add any surcharge or additional fee for using this payment method. 

Orders paid by PayPal (Send Money) will be prepared for despatch as soon as the funds have been cleared in our account (typically we will receive your funds immediately and will advise you otherwise).

NOTE: In some cases, if you lack the available funds in your PayPal account, your transaction may still be successful and an eCheck payment is made whilst the funds to cover the PayPal account deficiency are recovered using direct debits by PayPal from another account. We have seen eChecks taking up to 7 business days to clear (!). We will hold your shipment during the time taken by PayPal to confirm the eCheck funds have cleared. Remember to check you PayPal available balance is enough to pay for your order before using PayPal (Send Money).

Please contact us if you are experiencing any difficulties in paying your order as non-payment after 3 days results in an automatic deletion of the order from our system.



Bank Transfer/EFT:

Transfers may be made directly to our Australian bank account using banking facilities provided by your financial institution.
This payment type is also known as 'Net Banking', 'Internet Banking', 'Interbank Transfer', 'EFT', or 'Electronic Funds Transfer'. Typically, these facilities will be available via your
bank's or financial institution's online login/access/portal. Contact your bank's or financial institution's help centre if you require assistance with this procedure.

Note that you will then need to log in to your bank's or financial institution's online login/access/portal and initiate a transfer to our bank account after you have completed the order checkout process on this website and have received your order number.

We do not add any surcharge or additional fee for using this payment method
, although it would be in your interest to confirm with your financial institution whether any fees are imposed by them for transactions you process in this way. Most bank accounts now include at least a handful of fee-free transfers per month.  International transfers will likely attract bank fees imposed by the facilitating financial institution/s.

Use the following account details and ensure that you note your order number in the 'Reference/Description/Message' field:

 
Account Name: Organic Buyers Group Pty Ltd
BSB Number: 112-879
Account Number: 492 718 683
Currency:
AUD Australian Dollars
Amount: write your order total
(refer to your order confirmation email)
Reference/Description/Message: write your order number
(refer to your order confirmation email)

Telegraphic transfers ('bank wires') from outside Australia may also require the following:
 
Bank Name: St George Bank
SWIFT BIC:
SGBLAU2S
Bank Address:
Sydney, NSW, Australia
 
Orders paid by Bank Transfer/EFT will be prepared for despatch as soon as the funds have been cleared in our account (usually 1-2 days for electronic transfers from most Australian banks and financial institutions
).

Please
contact us if you are experiencing any difficulties in paying your order as non-payment after 3 days results in an automatic deletion of the order from our system.



Over-The-Counter Bank Branch Cash or Cheque Deposit:

Select the Bank Transfer/EFT payment option during checkout if you would like to pay for your order with a cash deposit or a personal, company or bank cheque deposit directly over-the-counter into our St George Bank account at any St George Bank branch around Australia.


We do not add any surcharge or additional fee for using this payment method. 

Please
contact us if you are experiencing any difficulties in paying your order as non-payment after 3 days results in an automatic deletion of the order from our system.




Cheque Deposit Over-The-Counter at a Bank Branch or by Mail:

Select the Bank Transfer/EFT payment option during checkout if you would like to pay for your order using a personal, company or bank cheque. Make cheques payable to Organic Buyers Group. Deposit your cheque directly over-the-counter into our St George Bank account at any St George Bank branch around Australia or you can mail cheques to our postal address:


Organic Buyers Group
GPO Box 2960
Sydney NSW 2001
Australia


We do not add any surcharge or additional fee for using this payment method. 

Please
contact us if you are experiencing any difficulties in paying your order as non-payment after 3 days results in an automatic deletion of the order from our system



Cash on Delivery:

We regret that we can no longer offer this payment method to items shipped via post or courier due to restrictions imposed by the logistics companies involved.



Gift Certificates:

If you wish to pay for your order with some or all of the funds from a valid Organic Buyers Group gift certificate, please select the Bank Transfer/EFT payment option when prompted at Step 2 to enable you to proceed through the checkout. You will need to let us know that you are using funds from a gift certificate towards the payment of your order by making a note of the gift certificate number in the Special Instructions/Order Comments section during checkout.

You can partially redeem your gift certificate by making a note of the amount you wish to use from the gift certificate in the Special Instructions/Order Comments section during checkout. .If you do not specify any amount, we will exhaust the available funds in the gift certificate before asking you to pay the remaining balance (if any) via Bank Transfer/EFT before we despatch your order. We will notify you of any remaning balance in the gift certificate if the order value (including shipping costs if applicable) is less than the funds available in the gift certificate.

Multiple gift certificates may be used towards payment of a single order.

The full value of gift certificates must be used within a year of purchase and any funds remaining a year after the issue date will be forfeited.



International Orders (shipping destinations located outside Australia):

If your order delivery address is outside Australia, we currently only accept
Bank Transfer/EFT ('telegraphic transfer' or 'wire')


Use the following account details and ensure that you note your order number in the 'Reference/Description/Message' field:

 
Account Name: Organic Buyers Group Pty Ltd
BSB Number: 112-879
Account Number: 492 718 683
Currency:
AUD Australian Dollars
Amount: write your order total
(refer to your order confirmation email)
Reference/Description/Message: write your order number
(refer to your order confirmation email)

Telegraphic transfers ('bank wires') from outside Australia may also require the following:
 
Bank Name: St George Bank
SWIFT BIC:
SGBLAU2S
Bank Address:
Sydney, NSW, Australia
 
Orders paid by Bank Transfer/EFT will be prepared for despatch as soon as the funds have been cleared in our account.

Please contact us if you are experiencing any difficulties in paying your order as non-payment after 3 days results in an automatic deletion of the order from our system.


Terms & Conditions of Use:

By your use of this website, you agree to be bound by the Shipping & Returns policy, Privacy policy and Payments policy which combined form our Terms and Conditions of use.


*Some product quantity limits and exclusions apply to orders shipped to destinations beyond these 660+ suburbs of Sydney region, Australia... check product pages for details.

Free Same-day shipping is available to most Sydney region suburbs(orders over $35, order by 10am, weekdays only). Click here for all shipping rates and charges.

All prices shown in Australian Dollars (AUD) including Australian 10% GST on applicable products. Orders shipped to destinations outside Australia are GST exempt.

All deliveries can be tracked online and are sent fully insured (if available) except where the order contains perishables or an Authority To Leave is provided.

Click here to independently verify the authenticity and validity of the strong encryption SSL certificate for privacy protection in use throughout this website.

We are a profoundly ethical, 100% Australian owned and operated company (ABN 89 141 060 380). Email us anytime: customer_care@OrganicBuyersGroup.com

Copyright © 2009-2017 Organic Buyers Group (sole owner/operator of domains www.OrganicBuyersGroup.com, www.OrganicBuyersGroup.com.au, www.OBG.com.au)



We trust that you'll enjoy your shopping experience with us!


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